FREQUENTLY ASKED QUESTIONS AND ANSWERS
BUY AT NINNY LOVE
Do I need to register to purchase?
Registering is not required to purchase, but we recommend doing so. The process is quick and only requires your name, email, phone number, and address. Without a registered account, you won't be able to collect rewards, use discount coupons, or request returns.
What forms of payment do you accept?
We accept Visa, Mastercard, PayPal, and Bizum. If you encounter any issues during the checkout process, try refreshing the page, changing your browser, or checking with your bank to see if it has been blocked for security reasons.
How do I choose my size? What if I make a mistake?
Most of our products include not only US/US size conversions, but also detailed measurements such as length, shoulders, and sleeves. Knowing your measurements will help you get the right fit. Check out our Size Guide with visual charts and examples.
Can I use discount coupons?
Yes. By subscribing to our newsletter, you'll receive a 10% discount on your first order. You can also earn coupons through the rewards system (bottom right button on the screen). You must have an account to apply any coupons.
The discount code or coupon does not work
You may have entered the discount code or coupon incorrectly; please double-check all characters. It could also be because the discount code or coupon has already been used.
If after all the discount code or coupon still doesn't work, please contact us.
The discount code or coupon does not work
It's possible that the discount code or coupon has already been used, or please double-check that you entered the information correctly. If the problem persists, please contact us.
Can I cancel an order?
Yes, as long as it's been less than 24 hours since the purchase. You can do so from your account by going to "My Orders" > "Cancel Order" or "Returns" > "Request Refund." The system will process it if you're still within the deadline.
Can I change the delivery address?
No. Please check your address carefully before confirming your order, as it cannot be changed once the purchase has been made.
CLIENTS AND ACCOUNTS
How do I create an account?
It's easy: when you complete your first order or from the account icon at the top, enter your email address and we'll send you an access code to validate your account. We don't use passwords, so you won't have to remember them or worry about recovering them.
Can I modify my personal information?
Yes, once you log in, you can change your name, address, phone number, and other information from your profile.
What happens if I don't have an account?
Without an account, you won't be able to access your order history, use discount coupons, earn rewards, or request returns. Your order will still arrive, but you won't have access to any of these services or benefits.
What is a wishlist and how does it work?
The wishlist is your personal list of favorites. You can save products for later, organize them by shopping idea, or even share your list with anyone. It has its own page accessible from the top menu.
Can I delete my account?
Yes. Write to us using the contact form, and we'll process your data deletion in accordance with the law. You can review our Privacy Policy for more details (also available in the footer).
SHIPPING AND ORDERS
Which countries do you sell to?
We ship to Spain and the United States.
Is there a cost for shipping?
No, all our shipping is free, so you can shop without worrying about extra costs.
How long does it take for orders to arrive?
The standard delivery time is 10 to 14 days for Spain and 2 to 5 days for the United States. Occasionally, delays may occur due to cross-border or logistical issues. We recommend your patience; if there are any major issues, we will inform you.
How can I track my order?
We have a dedicated tracking page. From there, you can see the updated status of your shipment. You can access it at any time from the menu or via the direct link in your account.
How long do refunds take?
Refunds typically take 7 to 10 business days, although processing time may vary depending on the payment method and bank.
Are returns free?
Yes, returns are free and can be managed from your account or through this link.
GENERAL INFORMATION
Where do your products come from?
Our products come from our warehouse in Los Angeles, California (USA).
Our company is located south of Madrid and north of Toledo, Spain.
What happens if I find the same product cheaper on another website?
Please note that our products are manufactured and shipped in California and are of exceptional quality. If you see similar products with the same image or design at a much lower price, they are likely counterfeit. Always shop with confidence and guarantee at Ninny Love.
How can I leave a review?
After receiving your order, you can leave a review on the product page. Remember that leaving a review gives you points in the rewards system.
Do you have any solidarity initiatives?
Ninny Love collaborates with various charitable causes with significant social impact, such as the Forest Reserve Foundation and the Plastic Bank. The mission of both organizations is to improve our planet, and that's why Ninny Love feels compelled to contribute, and you can do the same with every purchase you make. You can make a donation every time you check out.
You can see more information at:
How can I contact customer service?
We're available Monday through Friday, from 10:00 a.m. to 6:00 p.m. You can reach us using the contact form or through the channels found on the website.
How do I subscribe to the newsletter?
You can subscribe from the footer or when you access the website. By subscribing, you'll receive a 10% coupon for your first order and stay up to date with our news and promotions.
Do you need anything else?
If we haven't been able to answer your questions in this section, please contact us and we'll be happy to help.